Okay - so you have opened the box, scrambled for the DVD and placed it in the drive and hope for the best.  

Well, nine times out of ten, all will go well.  The software self-installs and the
procedure is not very complicated however, there are a couple of choices to make.

My advice is to COOL IT -  go back to the box -  look for the little red book
and take a couple of minutes to browse and read.
 

Hmm? . . .  my CD will not read ????
Ah yes, check that you have a DVD reader installed on your computer.
A CD reader will not do the job.
 

The program is so large now, especially with the inclusion of Corel
that it is distributed on a DVD.

Two alternatives to buying a DVD reader are:
 

•         If you are on a network, load from another computer that does have a DVD reader 
•         If you have a USB portable hard drive, copy the programs to it on a computer
•         that does have a DVD drive and then run it from the portable hard drive.
•         Find the Install.exe and double click.
•  

However, most of us will have read the required PC specifications before purchasing the software and this will not be a problem.

Ah!, do I hear you have not purchased yet?  Are you just hanging about here to see what Wilcom is all about?   Great, you are very welcome!
 

You can check out PC Specs at the bottom of the page. You can even print it out while you are there!   But do not forget to come back here and continue reading.
 

Before installing make sure you:
 

•      Do turn to page 10 and read the Installation instructions.
•      Do not put the Dongle in until advised.
•      Do read the instructions about Screen Resolution
•      Do register the product on the Wilcom site, even if you have registered before and can not remember your details. ( see Wilcom Support link below)
•  

We will not rewrite the Quick Start Guide here but I strongly recommend you take the time to read it before and during installation of the software.  Understanding some of these basics will help you get better use from your investment in the software.
 

Okay - you have arrived here after installation.  I still advise a quick look.  It might explain some of the features or uncover problems that you are having.
 

There are some issues with NVIDIA mother boards not communicating with the Dongle.
If you are receiving any dongle error messages contact www.wilcom.com.au/support.
 

A way around this problem is to buy a powered USB Hub. 
They are not expensive and a good idea to attach your Dongle and other USB peripherals to anyway.
 

Okay, so now we are installed but there is more to do -  such as callibrating your monitor and setting up your work area.

Before we leave this page, take a quick look at the bottom of the page where we have briefly explained where the program is loaded.

Next:
 

Installing codes

Setting up your work area

Your software will be installed into the following directory:
 

C:\Program Files\Wilcom\EmbroideryStudio_e2.0 Master.
Be careful when altering files in this area. Any changes that need to be made e.g. adding a template - changing a thread chart - deleting obselete files can usually be done from the front end. Only enter this area if you are confident that you know what you are doing or get some help from support via the ticket system. (Top Menu)
 

C:\Program Files\Wilcom\EmbroideryStudio_e2.0\BIN
This directory contains the nuts and bolts of the software and should not be altered in any way. Certainly do not store your design files here
 

The C:\Program Files\Wilcom\EmbroideryStudio_e2.0\RES directory
contains the thread charts and other files to make the software run correctly.
 

The C:\Program Files\Wilcom\EmbroideryStudio_e2.0\BACKUP directory
contains .bak files that are stored in the event your computer crashes and you need to recover a file. Read more
 

The C:\Program Files\Wilcom\EmbroideryStudio_e2.0\RECOVER directory contains
error log files that you may be asked for in the event you have problems with your
software.  Read more
 

The C:\Program Files\Wilcom\EmbroideryStudio_e2.0\TEMPLATE directory
contains your standard templates and others that you create via the front end of your software
 

The C:\Program Files\Wilcom\EmbroideryStudio_e2.0\WilcomFabrics directory
contains the bitmap images of the various fabrics you can use as a background
 

The C:\Program Files\Wilcom\EmbroideryStudio_e2.0\WLETTER directory
contains all the font files that come with the system as standard
 

The C:\Program Files\Wilcom\EmbroideryStudio_e2.0\USERLETW directory
is where you would add any extra .esa font files that you can download from the
Wilcom Support area or extra fonts are available for purchase at
http://www.wilcomesafonts.com.

If you can't find what you are after, ask them at Request a Font. 
 

Only play in this area if you are confident that you know what you are doing.  Avoid storing files in any of these directories unless you are following instructions here on the site or from the manual or www.wilcom.com.au/support